We stand behind the effectiveness of our laser caps 100%. Because results are dependent on long-term use according to the directions, you must use the product for at least 210 days before requesting to return the product. If you do not have any hair growth after 7 months, you can return your laser cap for a full refund. You will need to register for the growth guarantee within 45 days of receiving your laser cap to be eligible. When you submit your request, we will provide you with instructions to return the product, which you must follow. Those instructions will require the postmark on the return package to be within ten days of the request or you will not be eligible. You will be responsible for paying to ship the product back. Refunds do not apply to consumables such as shampoo, conditioner, vitamins, carrying cases etc., as they are not returnable. This money back growth guarantee policy can only be used by a customer once. If you have returned a laser cap under this policy, you are not eligible for any further returns.
We pride ourselves on being the #1 customer service company in the industry with extremely helpful customer service staff to help you along the way. If you have followed our process and do not have new hair growth after 210 days, simply email us at [email protected] for return process instructions to obtain your RA# and read below.
- Once your product ships we do not offer refunds for any reason; instead we offer the 210 day growth guarantee. Because results are dependent on long-term use according to the directions, you must use the product for at least 210 days before requesting to return the product.
- Supplements/Consumables/Accessories are not refundable for health reasons.
- Refused deliveries are charged a $50 fee to pay for shipping and will be deducted from your refund.
- Any returns without an RA# will be refused.
1- 209 days from receipt:
- Returns 1 day to 209 days (7 months) from date of receipt of item: not allowed; no exceptions.
- Must use the laser device for the FULL seven months (210 days) to be eligible for the growth guarantee. We are committed to providing life changing products, however we cannot afford to offer a money-back return if a customer does not use the laser cap for the full seven months since results are dependent on long term use, 7 months (210 days).
- You must contact us between 210 to 240 days to be eligible for the growth guarantee and have registered your product within the first 45 days. Only one person per household is eligible for the growth guarantee. If you have returned a product under this policy, you are not eligible for any further returns. Customer is responsible for return shipping. Any disputed charges will result in not be eligible for the growth guarantee.
All Kiierr laser devices purchased through Kiierr International include a 2-year factory warranty against defects in materials and/or workmanship in the device and the battery from Kiierr International. Please be sure you register your product within 45 days to be eligible for the warranty and the seven-month growth guarantee at www.kiierr.com/warranty
To obtain warranty service, you must email [email protected] and include a picture or short video of the issue. Kiierr will contact you and issue a return shipping label to return your defective device and issue a new one if it cannot be repaired. Please include your order number when emailing us.
Affirm Payment Plans
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Shipping & Delivery Policy
- Orders are processed within 2-3 business days of order placement and are shipped with USPS Priority Mail. It will take longer than 2 days to receive your order. All orders are sent tracking numbers via email after shipment.
- Packages that are refused or returned to sender will be charged a $50 shipping charge and will be deducted from your refund.
- If the customer refuses delivery, Kiierr International reserves the right to deduct return shipping fees and/or customs and duty charges, as well as a 20% restocking fee from any refund due.
- Note: International orders ship via USPS and do not have a delivery time frame due to customs. Customers are responsible for any customs fees or duty taxes. We cannot guarantee a delivery time frame for international orders due to customs.
International Orders – Customs/Duty Charges and Shipping Notice
- Orders shipped internationally may require duties or additional fees to be paid in your country for importation. Please note these fees are assessed as part of the import process and are not charges from Kiierr International.
- When placing an order for delivery outside the USA, please be aware that the international shipping charge that appears in your Order Summary DOES NOT include Local Taxes, VAT and/or Duty that is assessed in the country your order will be delivered to. Such Local Taxes, VAT and/or Duty will be collected AT THE TIME OF DELIVERY.
- If the package is refused by the customer, Kiierr International reserves the right to deduct from any refund that is due all return shipping fees and applicable Taxes, Customs and Duties.
- By placing an order for delivery outside the USA, you agree to the foregoing terms and to pay all Local Taxes, VAT and/or Duty at the time of delivery.
- Please be advised that your purchase is charged in United States dollars and your credit card company may charge you a small fee for converting currency.
- International orders ship via USPS or FEDEX and do not have a delivery time frame due to customs. Customers are responsible for any customs fees or duty taxes. Again, we cannot guarantee a delivery time frame for international orders due to customs.
The laser device is intended to treat androgenic alopecia for males who have Norwood-Hamilton Classifications of IIa to V and females who have Ludwig-Savin Classifications of I to II, and for both who have Fitzpatrick Skin Types of I to IV.
For purchases on 02/22/21 or before you can reference our refund policy here.