100% Money Back Growth Guarantee*

We stand behind the effectiveness of our products 100%. Try any of our laser caps (148 or 272) today risk free for a full seven months (210 days). If you do not have any hair growth after 7 months, you can return your laser cap for a full refund (to be eligible you must use your device as directed for a minimum of 7 months and register your product). Refunds do not apply to consumables such as shampoo, conditioner, vitamins, carrying cases etc. This money back growth guarantee policy can only be used by a customer once. If you have returned a product under this policy, you are not eligible for any further returns.

We pride ourselves on being the #1 customer service company in the industry with zero hassle returns and extremely helpful customer service staff to help you along the way. If you have followed our process and do not have new hair growth, simply email us at [email protected] for return process instructions to obtain your RA# and read below.

Important Notes:

  • We do not return the cap for size, medical issues, comfort issues, purchased as a gift, don’t want it anymore, etc. Be sure you ask all questions you have, otherwise there will be a restocking fee.
  • Consumables/Accessories are not refundable.
  • Refused deliveries are charged a $50 fee to pay for shipping and will be deducted from your refund.
  • Any returns without an RA# will be refused.

Return Requirements:

1-14 days from receipt:

  • If you choose to NOT  use the laser cap for the full seven months there will be a restocking fee as follows:
    • Returns within 1 to 14 days from date of receipt of item: 20% restocking fee; supplements are not refundable/returnable
    • Contact [email protected] for your RA#. Be sure to include your name and order number. You will be responsible for paying for return shipping.

15- 210 days from receipt:

    • Returns 15 days to 7 months (210 days) from date of receipt of item: not allowed; no exceptions.
      • Must use the laser device for the FULL seven months (210 days) to be eligible for the growth guarantee. We are committed to providing life changing products with a great return policy, however we cannot afford to offer a full money-back return if a customer does not give our products a fair try for at least 7 months (210 days).
      • You must contact us between 210 to 240 days to be eligible for the growth guarantee. Only one person per household is eligible for the growth guarantee. Customer is responsible for return shipping.

How to qualify for the Growth Guarantee:

  1. You must submit a before photo when you register your device at www.kiierr.com/warranty within 45 days of delivery.
    • If there are issues with submitting your form, you can email them to us at [email protected] with your before photo and copy of the warranty registration form.
    • After the 7 months (between 210-240 days), you must email [email protected] and include your order number, the day you registered your device, and include your after photo if you did not have hair growth. Our refund department will then issue you an RA#.
  1. We are only able to offer a full refund and return based on non-results of hair regrowth. If you’ve had any regrowth you will not be eligible.
  2. Only one growth guarantee per person/household. If you have returned a device using the growth guarantee you will not be eligible for a return.
  3. You must include all components which came with the cap when returning (i.e. cords, user manual, laser cap, ball cap, etc.) and must be in clean, working condition with the RA# you receive from our refunds department.
  4. Any returns without an RA# will be refused.
  5. Supplements and accessories are not including in the growth guarantee and will not be refunded.

Warranty

All Kiierr laser devices purchased through Kiierr International include a 2-year factory warranty against defects in materials and/or workmanship in the device and the battery from Kiierr International.  Please be sure you register your product within 45 days to be eligible for the warranty and the seven month money back growth guarantee at www.kiierr.com/warranty

To obtain warranty service, you must email [email protected] and include a picture or short video of the issue. Kiierr will contact you and issue a return shipping label to return your defective device and issue a new one if it cannot be repaired. Please include your order number when emailing us.

Affirm Payment Plans

For purchases using Affirm, please click here to view the terms & conditions.

Shipping & Delivery Policy

  • Orders are processed within 2-3 business days of order placement and are shipped with USPS Priority Mail. It will take longer than 2 days to receive your order. All orders are sent tracking numbers via email after shipment.
  • Note:  International orders ship via USPS and do not have a delivery time frame due to customs. Customers are responsible for any customs fees or duty taxes. We cannot guarantee a delivery time frame for international orders due to customs.
  • If the customer refuses delivery, Kiierr International reserves the right to deduct return shipping fees and/or customs and duty charges, as well as a 20% restocking fee from any refund due.
  • Multiple shipping attempts from Kiierr may incur additional shipping fees.
  • Packages that are refused or returned to sender will be charged a $50 shipping charge and will be deducted from your refund.

International Orders – Customs/Duty Charges and Shipping Notice

  • Orders shipped internationally may require duties or additional fees to be paid in your country for importation. Please note these fees are assessed as part of the import process and are not charges from Kiierr International.
  • When placing an order for delivery outside the USA, please be aware that the international shipping charge that appears in your Order Summary DOES NOT include Local Taxes, VAT and/or Duty that is assessed in the country your order will be delivered to. Such Local Taxes, VAT and/or Duty will be collected AT THE TIME OF DELIVERY.
  • If the package is refused by the customer, Kiierr International reserves the right to deduct from any refund that is due all return shipping fees and applicable Taxes, Customs and Duties.
  • By placing an order for delivery outside the USA, you agree to the foregoing terms and to pay all Local Taxes, VAT and/or Duty at the time of delivery.
  • Please be advised that your purchase is charged in United States dollars and your credit card company may charge you a small fee for converting currency.
  • International orders ship via USPS and do not have a delivery time frame due to customs. Customers are responsible for any customs fees or duty taxes. Again, we cannot guarantee a delivery time frame for international orders due to customs.